Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can […]

Sources: OpenAI’s GPT-5, codenamed Orion, is behind schedule and faces technical hurdles, including high computing costs and limited high-quality training data (Deepa Seetharaman/Wall Street Journal)

Deepa Seetharaman / Wall Street Journal: Sources: OpenAI’s GPT-5, codenamed Orion, is behind schedule and faces technical hurdles, including high computing costs and limited high-quality training data  —  OpenAI has run into problem after problem on its new artificial-intelligence project, code-named Orion