Are Customer Service Chatbots Worth the Hype?

When was the last time you attempted to make a customer service inquiry with a major company? Did you place a phone call, send an email, or utilize the “chat” function on the company’s website? If you’re like a growing number of consumers, you turned to the chat – and you probably interacted with a […]

The post Are Customer Service Chatbots Worth the Hype? appeared first on ReadWrite.