Customer experience horizons

Customer experience (CX) is a leading driver of brand loyalty and organizational performance. According to NTT’s State of CX 2023 report, 92% of CEOs believe improvements in CX directly impact their improved productivity, and customer brand advocacy. They also recognize that the quality of their employee experience (EX) is critical […]

Q&A with Humane President Imran Chaudhri on lessons from Apple, having a positive tech outlook, privacy concerns with the Ai Pin, platform transitions, and more (Om Malik/On my Om)

Om Malik / On my Om:Q&A with Humane President Imran Chaudhri on lessons from Apple, having a positive tech outlook, privacy concerns with the Ai Pin, platform transitions, and more  —  Imran Chaudhri spent two decades at Apple, working alongside Steve Jobs.  It was at Apple where he met Bethany […]

I am Artemis: Eric Bordelon

As a child, Eric Bordelon had posters of the space shuttle in his room. Now, he takes photos and video for NASA as a multimedia specialist at NASA’s Michoud Assembly Facility in New Orleans. Known as NASA’s Rocket Factory, the site is where structures for NASA’s Apollo, shuttle, and now, […]